Problems with e-Bay: they have retired the guitar by mistake.

Good morning,

Last week we initiated a series of  Auctions: 4 “fisical” objects and Tweets by Famous Persons.
A the beginning our working-group cuestioned whether  Auctions of Tweets would be allowed with e-Bay, their policy being that these could be clasified as “downloadable articles”, but the case is that it is not prohibited.
We decided to proceed, since we observed similar cases : in the united States famous peoples Tweets have been auctioned through e-Bay, where the same policy as the above mentioned exists.This Link will lead you to an article in The Wall Street Journal.

On Tuesday 3rd of January we were notified by e-Bay that one of our Auctions of Tweets was being withdrawn since the way of advertising it was violating their policy of publication of advertisements.

On this same day we contacted via e-mail with e-Bay to solicit the re-incertation of the mentioned article, adverting about the precedent case in The United States and the cause for which the Tweets were auctioned.

Yesterday 4th of January at 9 am the bidding on  the Guitar Conde had surpassed 400€, and with 13 hours still remaining for biddings.

Later on it was retired by e-Bay together with the Auctions of Tweets.

We made a formal protest of the elimination of the Auction of the Guitar Conde, but received the answer that it had been retired by mistake together with the rest.At the same time they informed us that it is possible to insert the Guitar again, and they indicated us how to proceed.

Acceding e-Bay to do exactly that, to our surprise we discover that the Guitar had disappeared all together, while the Tweets were found in a “File” called “Not Auctionable”.

Since yesterday 4th of January, from 16.20 hours we have been trying to get in contact with e-Bay, but it has not been possible: they do not answer our e-mails and calling the 902 number is an infinite waste of time.

Could you help us with this problem, making e-Bay revise their error and also have them recompense us ?

Could Rubén Jud@rubenjud?

Thank you for being with us.